Who better to turn to for travel tips and tricks than the people with extensive knowledge on the matter, airline gate agents?
Airline customer service reps know a thing or two about travel.
From the moment you step into the airport to when you finally board your flight, it’s these airport workers’ job to help you successfully navigate getting from point A to point B.
What’s more, with the perks that come along with working for an airline, like free or discounted flights, many of these agents have quite a bit of travel experience themselves.
So, who better to turn to for travel tips and tricks than the people with extensive knowledge on the matter?
We asked airline gate agents, ticket agents, and other airport customer service reps to share their best travel hacks with us, and scoured the internet for more.
Here are eight things that could help make your next trip easier and more enjoyable:
Get help when you need it
“If something goes wrong, approach with a kind and humble attitude, and the agent will bend over backward to help you. This advice is worth its weight in gold.”
— A retired airline customer service agent with 30 years of experience
“When you have truly been disserviced and are understanding about it, you might get a free upgrade. Honey is sweeter, and appreciated more, than crap.”
— A retired airline customer service agent with 18 years of experience
“As a general rule, the later in the day you travel, the more likely you are to catch a delay.”
— Former airport customer service agent Travis O’Neal via Quora.
Earn free perks
“Join an airline credit card to get free access to the airport club and extra miles just for signing up.”
— An airline customer service agent with 30 years of experience
Get your checked luggage first at baggage claim
“Your best option is to be one of the last passengers to check your bags.
“Bags will always be loaded front to back on the bag carts because more weight has to be in the forward carts for stability while driving, and if you loaded them back to front you couldn’t guarantee that the front cart would be fully loaded.
“So if you check in last, your bags will be in the last bag cart, which will make them the last on the aircraft and the first off the aircraft at your destination. If they are the first off the aircraft, they will most likely be the first on the bag carts, and then the first to be unloaded at baggage claim.”
“The best way to ensure your bag gets to you the quickest is to ask the counter agent very nicely if they will let you gate check your bag. The downside of th